BIGGBY® COFFEE Named a Top Food Franchise by Franchise Business Review

Category: Company News

Independent Survey Shows Franchise Owners Are Highly Satisfied with BIGGBY® COFFEE Support and Overall Performance Despite Challenges of the Pandemic


BIGGBY® COFFEE is one of just 30 franchise companies to be named an award-winning franchise by Franchise Business Review in its 2021 report on the Top Food and Beverage Franchises.


BIGGBY® COFFEE, based in East Lansing, Michigan, opening its first store on March 15th, 1995, and has since grown to over 250 cafes across the nation by delivering on the promise of gourmet coffee, exceptional customer service and becoming an active part of the communities it serves. As a franchise opportunity, BIGGBY® COFFEE couldn’t be stronger. With higher-than-average sales compared to the rest of the coffee shop industry, a streamlined business model that maximizes profitability and keeps ongoing costs low, as well as multiple models to ensure that their franchise owners get the perfect location, BIGGBY® COFFEE is an affordable, low-barrier-to-entry business for entrepreneurs who are ready to build a life they love.


Franchise Business Review, a market research firm that performs independent surveys of franchisee satisfaction, provides the only ranking of franchises based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes rankings of the top franchises in its annual Guide to Today’s Top Franchises, as well as special interest reports throughout the year recognizing the top franchises in specific sectors.


To select the companies on this year’s list of top food franchises, Franchise Business Review analyzed 18 months’ worth of data from over 10,220 franchise owners in the food sector regarding their overall satisfaction with their brands and their likelihood to recommend them to others.


BIGGBY® COFFEE franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems including training & support, operations, franchisor/franchisee relations, and financial opportunity.


“We applaud the award-winning companies that were named as Top Food Franchises for their strong leadership, open communication, and ability to support their franchisees to navigate the challenges thrown at them this past year,” said Eric Stites, Founder & CEO of Franchise Business Review. “The data is very telling in that it provides real insight for someone considering investing in a franchise into the companies that were best able to operate in one of the hardest-hit sectors during the pandemic while maintaining strong relationships with their franchisees.”


Visit to learn more about the 2021 Top Food & Beverage Franchises.








At BIGGBY® COFFEE, we believe that owning a coffee shop is a higher calling. No other business brings so many people together and creates the potential to do exponential amounts of good in a community. We deliver on the promise of gourmet coffee, world class customer service and non-stop community engagement. Steadfast reliance on systems to support people and share great coffee has allowed our franchise to grow to over 250 locations across 13 states in the last 25 years. In addition to being 100% franchised, we are also 100% purpose driven. Our purpose is to support you in building a life you love, and that is our goal for everyone in our BIGGBY® family, from our Home Office staff to our franchise owners, and all the way to our amazing baristas and vendor partners.


About Franchise Business Review


Franchise Business Review (FBR) is a leading market research firm serving the franchise sector. FBR measures satisfaction and engagement of franchisees and publishes various guides and reports for entrepreneurs considering an investment in a franchise business. Since 2005, FBR has surveyed hundreds of thousands of franchise owners and over 1,100 leading franchise companies. To read our publications, visit To learn more about FBR’s research, please visit


Franchise Business Review


Joe Halpern
Editorial Director