COFFEE has received the 2013 Talk of the Town Customer Service Award



26, 2013

– BIGGBY is rated among the best in the region as it delivers satisfaction to
customers. Celebration Media and Talk of the Town News presented the Grand
Ledge BIGGBY store with four stars in the restaurant category.

Talk of the Town awards program was created to showcase top ranked businesses from
reviews by customers. As an annual award, 12 months of information has been
collected to form a final decision on highly
ranked companies.
BIGGBY has earned top honors which includes an award and award page at

“We’re absolutely thrilled to
be a part of Grand Ledge! We have the absolute best customers around. It’s not
hard to provide excellent customer service when you have excellent customers,”
said Manager,

Celebration Media and
Talk of the Town News monitor positive and negative reviews, blogs,
business-rating services, social media and much more. This determines the top
rated businesses in the United States and parts of Canada.

We firmly believe that a company can only grow by excelling in customer
care and providing the best customer experience possible and those businesses
that are setting these high standards deserve the tools to increase their
customer base by promoting their success,” said Talk of the Town News.





East Lansing, Mich.-based BIGGBY®
COFFEE was started with a single store on March 15, 1995. One year later, and
on the cusp of opening a second location, Bob Fish and his business partner
Michael McFall, on a handshake and $3,000, decided to franchise the concept.
BIGGBY COFFEE’s core values of B happy, have fun, make friends, love people and
drink great coffee help coffee-lovers and the coffee-curious alike benefit from
a less pretentious and fun approach to the standard gourmet café paradigm.
Besides connoisseur-worthy drinks with pronounceable names like Teddy Bear and
Caramel Marvel, BIGGBY baristas provide a unique experience focused on
brightening their customer’s day. The “Big ‘B’” on the orange background caught
on, and today BIGGBY COFFEE has 188 cafes open or under contract across nine
states including: Michigan, Ohio, Indiana, Illinois, South Carolina, Wisconsin,
Kentucky, Florida and Texas.