Walking the Walk (featuring Ryo Zsun)
Posted on April 8, 2024
Episode Summary
In the season finale of "Love in Leadership," Laura and Mike are joined by Ryo Zsun, a visitor from the iconic Zappos family of companies. Ryo shares his unique journey at Zappos, starting as a barista and evolving into roles that have him championing the company's celebrated culture and customer service. Explore how to cultivate an environment where personal growth and professional development are intertwined, and learn the innovative strategies Zappos employs to support and engage its employees. From unique workplace amenities like a nap room aquarium to fostering open communication and transparency during times of change, Ryo offers an inspiring glimpse into the practices that make Zappos special.
Episode Notes
GUEST BIO:
Ryo Zsun is the culture maestro for the Zappos family of companies, as well as a keynote speaker and thought leader on the power of cultivating healthy workplaces. Everywhere he goes, he shares Zappos’ message of putting people first.