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Welcome to Love in Leadership

Posted on December 14, 2023

On the first-ever episode of Love in Leadership, we get to know our co-hosts Mike and Laura, as well as learn a bit about the themes, ideas, and topics that this show will be all about. And what are those themes, ideas, and topics? They’ll range from workplace culture and the process of building extraordinary workplaces to helping people (who just so happen to be employees) become better in their lives, not just in their careers. Welcome to Love in Leadership.

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Recent posts

BIGGBY COFFEE Recognized on Forbes' 2026 Best Customer Service List

Posted on January 13, 2026

BIGGBY® COFFEE Recognized on Forbes’ 2026 Best Customer Service List The national coffee franchise was named No. 115 in this year’s survey of more than 3.8 million customer-service ratings. EAST LANSING, Mich. — BIGGBY® COFFEE, the people-focused coffee franchise with over 450 locations, was named on the Forbes Best Customer Service 2026 list, ranking No. 115 among the top 300 brands recognized nationwide. The annual ranking, published October 14 and conducted...

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Letter From Mike McFall

Posted on November 26, 2025

It’s an honor that you’re considering joining the BIGGBY® family as a franchise owner. When I speak with potential franchise owners, there’s one quality that matters more than anything else to me: a people‑first orientation. In plain terms… do people genuinely bring you joy? If you look at our most successful franchise owners, they’ll all tell you the same thing: their favorite part of the business is the people. It’s the...

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