The Difference Between Management & Leadership feat. Rick Loera
Posted on November 12, 2024
Episode Summary
What separates management from true leadership? In this episode, we explore this question with Rick Loera, a BIGGBY® COFFEE franchise owner, and the 2024 BIGGBY® Cup Winner, who shares his journey from restaurant management to franchise ownership. Reflecting on decades of experience, Rick discusses the core principles that set leaders apart, from creating a supportive work culture to nurturing team growth. He explains how BIGGBY®’s PERC philosophy – emphasizing speed, customer experience, and genuine connection – helps him go beyond managing tasks to empowering his team members to thrive. We also delve into BIGGBY® COFFEE’s broader mission, including its ethical sourcing and commitment to community impact. Rick’s passion for leading with love and purpose is clear as he shares his vision for BIGGBY’s growth in Lorain County and beyond. Tune in to discover how a focus on people, purpose, and positive impact can transform both business and leadership!
Episode Notes
Rick Loera is a dedicated BIGGBY® COFFEE franchise owner and the 2024 BIGGBY Cup Winner, recognized for his commitment to fostering a positive work environment. With a background of nearly 30 years in restaurant management, including roles with Bob Evans and Outback Steakhouse, Rick brings a wealth of experience in leadership and team development. Now leading multiple BIGGBY locations in Ohio, he emphasizes speed, customer experience, and BIGGBY’s core values to create a thriving, community-focused business.